Privacy policy

1. Controller

Javier Ortega Pancorbo, NIF 52915203T, Carretera de Barcelona, 109, local L, 43882 Segur de Calafell (Tarragona), Spain. Email for privacy matters: info@finquesserrano.com. See also the legal notice.

2. Data and purposes

This website has no forms, user registration, payments or newsletter. If you choose to contact us by email, telephone or WhatsApp, we may process your name, contact details and the information you share to respond to and manage your enquiry. Avoid sending identity documents, financial details or third-party information in an initial message.

Pre-contractual enquiries are processed under GDPR Article 6(1)(b); general enquiries under the legitimate interest in replying to messages initiated by the sender (Article 6(1)(f), subject to your right to object); and legal obligations under Article 6(1)(c). An enquiry does not subscribe you to marketing. We do not use the site for commercial profiling or automated decision-making with legal effects.

3. Hosting and technical data

Cloudflare delivers and protects this website. Technical data such as IP addresses, time of access, requested resources and browser information may be processed to ensure site operation and security on the basis of legitimate interest (Article 6(1)(f)). Cloudflare, Inc. and its group may act as processors or as controllers for their own network operations, as explained in Cloudflare's privacy policy. No optional commercial analytics have been added; technical logs and statistics may be produced by the provider.

4. Retention

Enquiries are retained as long as needed to respond and manage requested actions. Afterwards, personal data will be deleted or blocked for relevant statutory retention and limitation periods. Further privacy information will be provided if a professional engagement is established. Technical logs are kept according to operational and legal requirements and Cloudflare's retention policies.

5. Recipients and international transfers

Data may be accessed by necessary hosting, email and communications providers under applicable contractual arrangements and by authorities where legally required. Contact details are not sold.

WhatsApp and Instagram are external Meta services that open only if you follow their links; this site does not embed their feeds or tracking pixels. Their own privacy rules apply, potentially involving international transfers. Email and telephone remain alternative contact channels. See WhatsApp and Instagram.

Cloudflare operates an international network and may process technical information outside the EEA, including the USA. Its data processing agreement provides for standard contractual clauses where required. You may request more details on safeguards from the controller.

6. Your rights

You may request access, rectification, erasure, objection, restriction and, where applicable, portability via info@finquesserrano.com or the business address above. Consent, if ever used, may be withdrawn without affecting prior processing. Additional identification is only requested where necessary. Requests are normally answered within one month, subject to lawful extensions. You may complain to the Spanish Data Protection Agency (AEPD).